Support
Find answers to common questions about the Garage, Archive, Community, and Points, troubleshoot problems, report incorrect model information, or contact the Lane Garage support team.
Contact Support
For technical support, account assistance, bug reports, or general questions, contact us by email.
Email: heyikai0501@gmail.com
We aim to respond within three business days.
Email SupportBefore Contacting Us
Including the following information can help us investigate your issue more efficiently:
- Your device model
- Your iOS version
- A clear description of the issue
- Steps that reproduce the issue
- Screenshots or screen recordings, when relevant
- The email address associated with your account, if applicable
Frequently Asked Questions
How do I add a model to my Garage?
Browse the Archive by brand, open a model's detail page, and tap "Add to Garage." From the same page you can also record the price you paid, so your collection keeps track of what you've actually spent.
How do I find a specific model?
Use the Archive tab to browse by brand, then use the search bar to filter models within that brand. You can also search brands from the Archive's main list.
A model I own isn't in the catalog — what do I do?
Open the relevant brand's page in the Archive and tap "Submit a Model." Include the model name, year, and any reference details or links you have. Our team reviews submissions and adds them to the catalog.
How do I report incorrect model information?
Open the model's detail page and tap "Report Error," or email support with the model name, the incorrect information, the proposed correction, and a reliable source when available.
What is Showcase?
Showcase lets you upload real photos of the model you own directly to that model's detail page. Submitted photos are reviewed before they become visible to other users.
What are Points and the Points Shop?
You earn points for approved contributions, such as Showcase photos. Your current point balance is shown on your Profile. The Points Shop, where points will be redeemable, is still in development.
How does Community work?
Share posts with a title and photo, comment, like, and follow other collectors. Anything you post — including your username — is public and visible to other users, so avoid sharing sensitive personal information there.
Why can't I sign in or create an account?
Lane Garage uses email and password sign-in only (there is no Apple or Google sign-in). Double-check your email and password, and confirm your account using the link sent to your email after signing up.
How do I reset my password?
There is currently no in-app password reset option. Email support at heyikai0501@gmail.com with your account's email address and we'll help you regain access.
How do I delete my account?
Open your Profile and use the "Delete Account" option. If you no longer have the app installed, see our Delete Account page to request deletion by email. Include the email address associated with your account — we may need to verify ownership before processing the request.
What happens when my account is deleted, and can data be recovered?
Account deletion permanently removes your profile, Garage collection, Wishlist, and Community posts, subject to legal, security, and record-retention requirements. Deleted data cannot be recovered, so review your collection carefully before deleting items or your account.
How do I submit feedback or request a feature?
Email support at heyikai0501@gmail.com . Describe the problem you want the feature to solve and how you expect it to work.
Reporting Inappropriate Content
To report inappropriate, misleading, infringing, or abusive content in Community posts, comments, or Showcase photos, email support and include:
- A description of the content
- The username or profile involved, when applicable
- A screenshot
- The reason for the report
- Any relevant model, post, or comment
Intellectual Property Reports
If you believe content in the app infringes your copyright, trademark, or other intellectual property rights, contact support with a detailed description of the material, proof of ownership or authorization, and enough information for us to locate the content.
Service Availability
Lane Garage requires an internet connection and depends on third-party services (including Supabase) for authentication, data storage, and Community features. Temporary interruptions, maintenance, or external service outages may affect availability.
Privacy
For information about how the app handles personal information, read the Privacy Policy.
App Information
App name: Lane Garage
Platform: iOS
Support email:
heyikai0501@gmail.com